Refund Policy

Last Updated: 2025-04-30

At metalitybyte, we strive to provide reliable and high-quality game server and Discord bot hosting services. If you're not satisfied with your purchase, we offer a limited refund policy under the terms below.

1. Refund Window

Refund requests must be made within 2 days of the initial payment. After this period, all payments are non-refundable.

2. Eligibility for Refunds

To be eligible for a refund, you must meet the following criteria:

• You have not violated our Terms of Service.
• The refund request is made via email or support ticket within 48 hours of purchase.
• You are not requesting a refund for a renewal or recurring payment.

3. Non-Refundable Situations

The following situations are not eligible for refunds:

• Change of mind after 2 days
• Service abuse, policy violations, or banned accounts

4. How to Request a Refund

To request a refund, log in to your billing panel and submit a refund request under the relevant service within 48 hours of your purchase. If you experience any issues submitting the request, please contact support via the billing portal for assistance.

5. Refund Method

Refunds will be processed using the same payment method used for the original transaction. Please allow 5-10 business days for the refund to appear in your account, depending on your bank or payment provider.

6. Changes to This Policy

We reserve the right to update or modify this Refund Policy at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our services after any changes constitutes your acceptance of the new Refund Policy.

7. Contact Us

If you have any questions or concerns about our Refund Policy, please contact us at support@metalitybyte.com

By using our services, you acknowledge that you have read, understood, and agree to this Refund Policy.